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Privacy policy

1.   General information
Hoval Group websites (hereinafter referred to as “Hoval websites”) include Hoval corporate website, websites of Hoval national companies, websites of Hoval distribution partners as well as other websites run under Hoval brand name. Hoval websites are run by Hoval Aktiengesellschaft, Austrasse 70, FL-9490 Vaduz (hereinafter referred to as “Hoval”) in cooperation with Hoval national companies and Hoval distribution partners.

Questions pertaining to the directive on data protection can be sent via e-mail to the address info@hoval.com. General questions regarding Hoval Group products and services can also be sent directly to the specific contact addresses of Hoval national companies, which can be found on relevant websites.

2. Customer data/Security standards
When you visit our website we store various items of information. You make known some data yourself when you register for services or when you use the login system, e.g. your name, address, e-mail address, user passwords and areas of interest etc. You possibly make known other data, provided that you use certain services, when you order merchandise or services or when you make direct contact with us.

These data will be announced by your declaration of consent.

Other non-personal data is stored on account of technical procedures, e.g. IP addresses  or cookies. We use this data for analysis purposes on our website in order to optimize our website for the visitors. 

If you want to stop the processing of the data, continue reading in section 4-7.

Hoval applies to Hoval websites safety standards in line with data protection law. Nevertheless, unauthorized access of third parties to data and their misuse cannot be completely excluded; Hoval bares no liability for such incidents.

3. Data recipient and transfer to third country
We pass on your data within the Hoval Group companies for central administration purposes. Your express consent will be requested in the case of processing for marketing purposes, e.g. for receiving a newsletter.

Hoval guarantees that, without your express approval, your personal data will neither be sold, exchanged, loaned nor made accessible in any other way for third parties.

Hoval also transfers personal data to third countries. This is usually based on a European Commission adequacy decision (see Google and Facebook, below 5 to 7).

Hoval will only transfer your data to a third country to a subsidiary of Hoval in exceptional cases without a Commission adequacy decision. In these cases, an intercompany agreement based on the EU standard data protection clauses ensures appropriate processing.

If the legal prerequisites exist and Hoval is requested to do so, the right to provide data to public authorities is reserved.

The duration of the processing depends on your consent and the legal basis, such as the legal retention periods.

If the processing is based on your consent, you can withdraw your consent at any time by notifying our Customer Service department info@hoval.com or by writing to the data protection contact address dpo@hoval.com and/or request information about the processing of your data, correct your data if necessary, request cancellation, restrict the processing and/or object to the processing of your data, via the same contact address. This service is free of charge.

If you wish to exercise your right to complain to Hoval, please contact the Liechtenstein Data Protection Authority as our competent supervisory authority (http://www.llv.li/#/1758).  

4. The use of cookies 
Our websites use cookies, i.e. stored in a file on the local computer website data that identify the user working on a given computer and using the Internet and which can save  information about surfing the web by this user, as a result of which previous activities that are relevant to a particular website can be temporarily stored between the two visits on this website. A cookie can be used to customize the HTML pages to the user. The browser used by a particular user on the computer can be set so as not to accept cookies. You should note, however, that in some cases disabling cookies may restrict certain functions or services on websites.

5. Data Privacy Statement for the use of Google Universal Analytics, cross device Google Remarketing and Google Maps/Earth API
Hoval uses Google Universal Analytics and cross device Google Remarketing for the Hoval websites, a web analytics service provided by Google, Inc. (“Google”) as well as services from Google Maps/Earth API. This allows information from Google Maps to be integrated into the web pages and retrieved accordingly. Google Analytics uses “cookies”(compare clause 4), which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Hoval has activated the  IP anonymization (IP-Masking). Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. With the cross-device functions, interest-based, personalized advertising messages that have been registered on another device (mobile, tablet, PC) depending on your previous usage and surfing behaviour can also be displayed on another one of your devices.

We also use Google Universal Analytics to evaluate data from AdWords and the double-click cookie for statistical purposes. Google requires your consent, which is usually activated on the Google user account. You can deactivate this consent under the following link: http://www.google.com/settings/ads

Information about the terms of use and the privacy policy of Google Maps/Earth API can be obtained at:

https://developers.google.com/maps/terms
http://www.google.com/policies/privacy

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. 
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html
https://www.google.de/intl/en_uk/policies/ or at https://support.google.com/analytics/?hl=en#topic=3544906

6. Data Privacy Statement for the use of Google +1
The Google +1 button is a way for you to share information publicly with the world. The Google +1 button helps you and others receive personalized content from Google and partners. Your Google +1 may appear to others as an annotation with your profile name and photo in Google services (such as in search results or on your Google Profile) or elsewhere on websites and ads on the Internet.

Google is recording information about your Google+1 activity in order to provide you and other users with a better experience on Google services. In order to use the Google +1 button, you need to have a public Google Profile visible to the world, which at a minimum includes the name you chose for the profile. That name will be used across Google services and in some cases it may replace another name you have used when sharing content under your Google Account. Google may display your Google Profile identity to people who have your email address or other identifying information.

In addition to the above Google+1 uses your provided information in accordance with the applicable Google privacy policies https://www.google.de/intl/en_uk/policies/. Google may release summary statistics on the Google +1 activities of the user and transmits this information to users and partners, such as publishers, advertisers or linked sites.

7. Data Privacy Statement for the use of Facebook Plugins (Like-Button) and Remarketing
Our web site uses social plugins (“plugins”) and remarketing-tags provided by the social networking site, facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identified by a Facebook logo or the "Like" button ("Like") on our websites. An overview of the Facebook plugin can be found here: http://developers.facebook.com/docs/plugins/.

If you call up a page containing a plugin of this nature from our website, a direct link is established between your browser and Facebook’s servers. The content of the plugins is transmitted directly to your browser by Facebook and included by it in the web page. When you access the plugins, Facebook is notified of the fact that you have called up the corresponding page on our website. If you are logged in to Facebook, your visit can be connected to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The reason for and scope of the data acquisition and information about the way in which the data is processed and used by Facebook, as well as your rights in this respect and settings options for protecting your privacy can be found in Facebook’s privacy policy (www.facebook.com/policy). If you do not wish to have data collected about you by Facebook via our website, you need to log out of Facebook before visiting the site or block Facebook social plugins by using add-ons for your browser, like the “Facebook Blocker“.

8. Newsletter
On our websites we offer a newsletter that you can subscribe to. By registering for the newsletter, you give your consent for having your e-mail address stored in our database and for sending the newsletter. Your e-mail address is used solely for the purposes of sending our newsletter or for the purposes that you have agreed to. To receive the newsletter you have to confirm our link (double opt in). You can cancel the newsletter subscription at any moment using the appropriate link, directly in the newsletter, or by sending information to the e-mail address info@hoval.com.

9. Miscellaneously
These data protection regulations can be amended by Hoval at any time and each time will enter into force on the date of amending them, unless decided otherwise.

If you have any further questions to this privacy policy or other data protection topics please refer to dpo@hoval.com.

Copyright 2017 -  Hoval Aktiengesellschaft

Last updated on 07.11.2017

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Imprint Hoval UK

Northgate
Newark
Notts
NG24 1JN
Tel: 01636 672711
Fax: 01636 673532
E-mail: hoval@hoval.co.uk
Internet: https://www.hoval.co.uk/

Address of company's registered office: as above
Place of registration: England
Registered number: 592844
VAT number: 118926158
Website service provider:
Hoval Aktiengesellschaft
Austrasse 70
9490 Vaduz
Principality of Liechtenstein
info@hoval.com

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UltraSol®

Ecological

Efficient use of free energy


CO2 free hot water source

Combine with biomass boilers for total eco-friendly heating and hot water solutions

Economical

High solar yield


UltraSol panels offer over 85% solar efficiency

Reduced fossil fuel consumption for hot water generation

Government cash back available through the Renewable Heat Incentive

Smart

Flexible design and installation


Low height and high stability due to a sophisticated design with an exceptionally slim diecast aluminium frame

All installation methods possible with one range of collectors

Minimal glare from the sun thanks to antireflective solar glass

Easy

One common installation system


Quick and easy installation system for both UltraSol and UltraSol eco

Simple hydraulic integration due to a meander absorber and 4 connections

Convenient operation due to a single control for heating, hot water and solar power

UltraSol®


CO2 free hot water source

Combine with biomass boilers for total eco-friendly heating and hot water solutions


UltraSol panels offer over 85% solar efficiency

Reduced fossil fuel consumption for hot water generation

Government cash back available through the Renewable Heat Incentive


Low height and high stability due to a sophisticated design with an exceptionally slim diecast aluminium frame

All installation methods possible with one range of collectors

Minimal glare from the sun thanks to antireflective solar glass


Quick and easy installation system for both UltraSol and UltraSol eco

Simple hydraulic integration due to a meander absorber and 4 connections

Convenient operation due to a single control for heating, hot water and solar power

HomeVent®

Ecological

Spares resources


Saves valuable heating energy

Positive energy balance as energy savings are around 10 times higher than energy consumption

Economical

Economical operation


Heat recovery efficiency of up to 130% due to patented enthalpy recovery unit

Low operating costs due to elimination of air prewarming

Low investment coats due toelimination of air prewarming and condensate drainage

Smart

Easy to install


Flexible installation of device in any position

Simple device upkeep due to flexible maintenance and service access

Simple commissioning due to plug & play device

Easy

Healthy indoor climate


Well tempered fresh air with the optimum level of humidity due to heat humidity recovery

Protects your health due to cleaned, pollen-free and dust-free indoor air

Pleasent temperature even in summer due to the CooVent option with cold recovery

HomeVent®


Saves valuable heating energy

Positive energy balance as energy savings are around 10 times higher than energy consumption


Heat recovery efficiency of up to 130% due to patented enthalpy recovery unit

Low operating costs due to elimination of air prewarming

Low investment coats due toelimination of air prewarming and condensate drainage


Flexible installation of device in any position

Simple device upkeep due to flexible maintenance and service access

Simple commissioning due to plug & play device


Well tempered fresh air with the optimum level of humidity due to heat humidity recovery

Protects your health due to cleaned, pollen-free and dust-free indoor air

Pleasent temperature even in summer due to the CooVent option with cold recovery

BioLyt®

Ecological

Very low environmental impact


Minimal dust emissions

Due to the Hoval combustion controller which optimises the proven fuel technology

CO2-neutral heating

With a home-grown energy source – wood

Wood and sun – a winning combination

Which meets the highest ecological standards for a future-proofed heat supply

Economical

Low-cost fuel and low consumption


Considerably reduced fuel costs

Compared to heating oil or gas

Extremely efficient fuel consumption

Due to optimised combustion technology with an efficiency level of up to 98%

Low electrical consumption

Due to efficient drives

Smart

Flexible and complete


Less planning required and easy integration

Into new and existing systems due to the integrated return temperature limiter valve

Flexible combination options

With all pellet storage systems currently available.

Quick and easy installation even in small spaces

Due to modular design

Easy

Low maintenance


Stable operation even with variable pellet quality

Due to reliable, robust underfeed retort burner

Longer intervals between cleanings

Due to clean burning, self- cleaning heat exchanger and large ash box

Highest degree of burn back protection

Due to rotary valve

BioLyt®


Minimal dust emissions

Due to the Hoval combustion controller which optimises the proven fuel technology

CO2-neutral heating

With a home-grown energy source – wood

Wood and sun – a winning combination

Which meets the highest ecological standards for a future-proofed heat supply


Considerably reduced fuel costs

Compared to heating oil or gas

Extremely efficient fuel consumption

Due to optimised combustion technology with an efficiency level of up to 98%

Low electrical consumption

Due to efficient drives


Less planning required and easy integration

Into new and existing systems due to the integrated return temperature limiter valve

Flexible combination options

With all pellet storage systems currently available.

Quick and easy installation even in small spaces

Due to modular design


Stable operation even with variable pellet quality

Due to reliable, robust underfeed retort burner

Longer intervals between cleanings

Due to clean burning, self- cleaning heat exchanger and large ash box

Highest degree of burn back protection

Due to rotary valve